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Monday - Friday: 8am - 5pm
Saturday: Closed
Sunday: Closed
Collision Repair FAQ's
RF Collision can help keep you moving while your vehicle is being repaired. When you drop your vehicle off, just let us know if you’ll need a vehicle while yours is being repaired, and we’ll get the process started for you. We’ll work with your insurance company to secure rental reimbursement and even shuttle you right over to the car rental facility.
You can still rent a car while yours is being repaired, even if you don’t have rental coverage included in your insurance policy. Just let us know you don’t have rental reimbursement through your insurance provider and we’ll secure a competitive rate through a local rental company.
RF Collision’s technicians are experts in the field, standing apart from the competition by offering the following certifications:
- I-CAR Gold Class: RF Collision is proud to be an I-CAR Gold Class service center. I-CAR Gold Class recognition is the highest level of distinction in the body shop industry, indicating the shop prioritizes complete, safe, and quality repairs that support original equipment manufacturer standards.
- GM Certified Service: With a dedication to quality, customer satisfaction, and GM Certified materials, RF Collision is a recognized partner in GM Collision Repair.
- ASE Certification: ASE certification promotes excellence in vehicle repair, service, and parts distribution. By becoming ASE-certified, our techs have proven themselves as knowledgeable professionals in the field of automotive repair.
RF Collision is committed to using Original Equipment Manufacturer parts on every repair possible. OEM parts offer greater quality assurance because the replaced part is identical to the original and features a manufacturer-backed warranty.
Absolutely! Every repair performed at RF Collision in Canandaigua is backed by a written lifetime warranty. If you have any questions or concerns about your repair, just give us a call and we’ll get you taken care of.
Of course! We have designated insurance liaisons on staff who can answer questions or help handle paperwork. Our liaisons will work with your insurance provider to negotiate your claim and ensure you’re getting the best price possible.
Every repair is different, so the time to complete will vary. RF Collision will keep you in the loop and provide timely updates of where your vehicle is at in the repair process.
Yes! RF Collision is proud to offer Unrelated Damage Repair, where we repair damage unrelated to your claim for one price. Whether the scratch or ding was a part of the accident or not, we’ll take care of it for you.
No. At RF Collision, we understand life is busy and you may not have time to make an appointment. You can just drop by at any time and one of our expert technicians can help you. If you’re more comfortable making an appointment though, we’re happy to accommodate.
No. Law mandates that insurance companies cannot dictate what repair facility you bring your vehicle to. RF Collision maintains an excellent relationship with most major insurance companies and is happy to work with your insurance during the repair process.
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